Privacy Policy

At Vanguard Insurance (“we”, “our”, or “us”), we value your privacy and are committed to safeguarding the personal information you share with us. This policy outlines how we handle Personally Identifiable Information (PII)—that is, any information that can directly or indirectly identify an individual—when you interact with our website, myvanguard.ca.

Please read this policy carefully to understand how we collect, use, protect, and disclose your personal information in accordance with applicable privacy laws in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

When you use our website or engage with us online, we may collect information such as:

• Your name

• Email address

• Mailing address

• Phone number

• Other details that help us serve you better

We collect this information when you:

• Register on our site

• Subscribe to our newsletters or updates

• Fill out forms or submit an inquiry

• Engage with us via phone, email, or other channels

2. How We Use Your Information

We use the personal data collected from you for the following purposes:

• To tailor your experience based on your preferences

• To improve our website and services for better user experience

• To communicate with you regarding services, updates, or support

• To respond to your inquiries or customer service requests

• To deliver promotional materials or newsletters if you opt in

3. Information Security

To maintain the integrity and confidentiality of your information, we employ multiple layers of protection:

• Regular malware scanning and vulnerability testing

• SSL (Secure Socket Layer) encryption for sensitive information

• Access controls to restrict data to authorized personnel only

• Secure storage of data using reputable hosting and IT partners

We do not store or request credit card details on our servers. All transactions, if any, are processed through certified payment gateways.

4. Use of Cookies

Yes, we use cookies. These small data files enhance your experience by:

• Remembering your preferences and previous interactions

• Improving website speed and personalization

• Helping us analyze website traffic and optimize performance

You can choose to disable cookies through your browser settings. However, disabling cookies may limit the functionality of some features on our website.

5. Sharing Your Information

We do not sell, trade, or disclose your personal data to third parties except in the following situations:

• With service providers or partners who help us operate the website and deliver services (under strict confidentiality agreements)

• When required to comply with legal obligations or protect rights and safety

• When anonymized data is used for analytics or performance tracking

Non-personally identifiable data may be shared for marketing or analytical purposes.

6. Third-Party Services and Links

While we may link to third-party websites or services, we are not responsible for their privacy practices. We encourage you to review their respective privacy policies before interacting with those sites.

7. Do Not Track (DNT) and Behavioral Tracking

We respect Do Not Track (DNT) signals. We do not use behavioral tracking tools nor allow third-party services to collect personally identifiable data about your online activities across websites.

8. Children’s Privacy

We do not knowingly collect or market to individuals under the age of 13. If we become aware that we have inadvertently gathered personal data from a child, we will delete such information promptly.

9. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you via email within 7 business days and take steps to contain and resolve the issue.

10. Your Rights

You may request access to your personal information, update your details, or withdraw consent for data collection at any time by contacting us directly. We will respond to such requests in accordance with applicable laws.

11. Email Communication & CAN-SPAM Compliance

If you opt to receive email communications from us:

• We will not use false or misleading subjects or email addresses

• You will always have the option to unsubscribe via a link at the bottom of every email

• We will honor opt-out requests promptly

• We will include our business contact information in all communications

To unsubscribe or modify your communication preferences, follow the instructions provided in our emails or contact us directly.

12. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal obligations. We will post changes on this page and revise the “Effective Date” at the top. Continued use of our site after any changes implies your acceptance of the updated terms.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, you can contact us at:

Vanguard Insurance

Website: https://myvanguard.ca

Email: [email protected]

Phone: (416) 329-5187

Mailing Address: 100 Drumlin Cir, Suite 101 Concord, ON L4K 3E5